Payment fails, or money was charged but there is no order

Payment happens on a secure T-Bank page. If a payment fails, no money is charged.

What to do

1. Turn off VPN and try again. Banks often decline payments made through a VPN.
2. Check your email. The receipt is sent to the email you entered at checkout. It also shows whether the payment went through.
3. Check the certificate. If money was charged, the certificate is issued automatically; the status is shown in the installation wizard.

Still not working?

Money was charged but there is no certificate for more than an hour — message us with the email from the receipt.