Help center

• iPhone asks you to wait 1 hour — It is normal — an iOS security delay. Here is how to continue
• How to turn on Developer Mode — Where it is and why it may be missing from Settings
• iPhone says “Untrusted Enterprise Developer” — Trust the profile once and the app opens
• Can’t get the iPhone UDID — The profile does not download or install
• “Unable to install: integrity could not be verified” — Usually the certificate is still being issued or was revoked
• The Install button does nothing — Most often the site is not open in Safari
• The app won’t install or is stuck on “Waiting” — Internet, free space or a conflict with an old version
• An app stopped opening — It closes immediately or says it is “no longer available”
• How to update or reinstall an app without losing data — Install the new version over the old one
• My certificate is not ready yet — How long to wait and where to see the status
• My GGSel or PlatiMarket code doesn’t work — How to link a marketplace order to your iPhone
• Certificate files: password and importing into ESign / Scarlet — The password is 1. Files are only needed for third-party installers
• Payment fails, or money was charged but there is no order — What to check and what to do